[vc_row][vc_column][vc_custom_heading text=”FAQ” font_container=”tag:h2|font_size:40px|text_align:center|color:%23434343″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1557962742283{margin-top: 30px !important;margin-bottom: 10px !important;}”][/vc_column][/vc_row][vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”middle” el_class=”inner-top-xs”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″ css=”.vc_custom_1559945940494{margin-top: 0px !important;}”][vc_toggle title=”Q: How do I get my digital software delivered?” style=”simple” size=”sm” open=”true” custom_font_container=”tag:p|font_size:16px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true” el_id=”1459864577831-bdb5bc1a-4a98″]

A: You’ll get a digital software license and download link through email within  3 – 5 minutes.

[/vc_toggle][vc_toggle title=”Q: Where can I find the serial number or license key I just purchased?” open=”true” custom_font_container=”tag:p|font_size:16px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true” el_id=”1459864633996-9b7e4f16-199e”]

A: License keys/serial numbers and download link with instructions are emailed out within 30 minutes of purchase time. Please check your junk/Spam folder if you are unable to find your license details.

[/vc_toggle][vc_toggle title=”Q: How do I download my program?” open=”true” custom_font_container=”tag:p|font_size:16px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true” el_id=”1459864665894-b82f7067-8407″]

A: Download links are contained within the email containing the license from info@softpera.com

[/vc_toggle][vc_toggle title=”Q: How do I get help with my installation?” open=”true” custom_font_container=”tag:p|font_size:16px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true” el_id=”1459864700197-4c554837-f084″]

A: Typically we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, you can email us at info@softpera.com

[/vc_toggle][vc_toggle title=”Q: I haven’t received a receipt with my purchase and I cannot login with my email what do I do?” open=”true” custom_font_container=”tag:p|font_size:16px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true” el_id=”1459864738156-c9e9af2d-48c9″]

A: Typically when this happens there is a typo in the email submitted at check out.  You can write info@softpera.com for assistance.

[/vc_toggle][vc_toggle title=”Q: I accidentally deleted the email with my download information how can I recover it?” open=”true” custom_font_container=”tag:p|font_size:16px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true” el_id=”1459864765251-4a22323b-b290″]

A: You can send us an email with your order # or name & address. we’ll resend the download information.

[/vc_toggle][vc_toggle title=”Where are you located?” open=”true” custom_font_container=”tag:p|font_size:16px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]

A: We are located in WA & Seattle, United States

 

[/vc_toggle][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row]